The Meathouse Inc. (Meathouse) respect the privacy of each customer and prospective customer (“Customer” or “you”). The term “Customer” also includes persons who visit our websites, subscribe to our e-mail communications, enter into one of our contests, correspond or communicate with us.
This Privacy Commitment (the “Privacy Commitment”) is intended to assist Customers in understanding the purposes for collection by Meathouse of personal information and how personal information is used, protected, stored and disclosed by Meathouse and its employees, agents, partners participating in joint marketing and promotional programs, Program(s) or other arrangements from time to time (“Partners”), and any other authorized third party who may receive Customers’ personal information to assist us in serving our Customers.
This Privacy Commitment contains important information on our commitment to the protection of your Personal Information.
This Privacy Commitment complies with all applicable federal and provincial privacy legislation.
PERSONAL INFORMATION
Personal information is any information about an identifiable individual, including any information that, alone or in combination with other information, could be used to identify an individual. Personal Information includes, but is not limited to a Customer’s name, home address, email address, telephone number, date of birth and purchasing information, (in this Privacy Commitment referred to as “Personal Information”).
Personal information does not include aggregated information, or any personal information that has been de-identified through the removal of potentially identifying details, such that the data may not be identified with a particular individual.
PURPOSES
Meathouse generally collects, uses and discloses Personal Information to operate our businesses and to administer our Programs, Meathouse does not collect Personal Information from Customers other than for the purposes identified in this Privacy Commitment, unless further consent is obtained, or where otherwise required or permitted by law.
Meathouse collects Personal Information from Customers in several ways, including but not limited to, at the time of enrolment in a Program, when subscribing for e-mail communications, when visiting our stores, when a purchase, inquiry or Program redemption is made by a Customer in-store through Partners, through online use of any of our websites or Program website. We also collect Personal Information from individuals when they apply for employment through our website, in person at a store, or otherwise. We use this Personal Information solely for the purpose of processing and responding to such applications.
SHARING
From time to time, we may share your Personal Information with third party service providers that we have engaged to perform services on our behalf, based on our instructions, such as advertising agencies, marketing agents, data processing and storage companies or organizations which provide administrative and support services to Meathouse. We will limit our disclosure of your Personal Information to such third parties to that which is reasonably necessary for the purpose or service for which the third-party service provider is engaged. We will use contractual and other means to provide a comparable level of protection while the information is being processed by such third parties, including limiting such providers to using your Personal Information solely to provide Meathouse with the specific service for which those providers were engaged, and for no other purpose. You can obtain more information about our policies and practices with respect to the use of Personal Information by third party service providers by contacting us at the addresses provided under “Contact Us”
Meathouse does not otherwise share, give, rent or sell your Personal Information to any third parties, unless your additional consent to do so is obtained.
Meathouse will take reasonable measures to ensure that the Personal Information we collect is accurate and complete. We will update our records regarding Customers based on the information communicated directly or indirectly to us by Customers or Partners. In order to ensure that our records are as complete and accurate as possible, you are responsible for informing Meathouse of any relevant changes to your Personal Information, such as a change of name or a change of address or other contact details.
COOKIES AND TRACKING TECHNOLOGIES
When you visit our websites we may use certain automated tools to provide you with a more personalized browsing experience, better understand your needs, provide you with content that is most relevant to you and monitor trends respecting the usage of our site.
In general, you can visit our websites without telling us who you are or submitting any personal information. However, through log files and other technologies, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to help us understand user activity on our websites, to provide you with content appropriate for your region, and to monitor and improve our websites.
You do not need to enable cookies to visit our websites; however, if you decide not to accept cookies when on our websites, you may not be able to take advantage of all of the features.
RETENTION
Meathouse will only retain Personal Information to the extent necessary for the purposes identified in this Privacy Commitment, or to which you might otherwise consent, after which your Personal Information will be securely destroyed or irreversibly erased or de-identified.
OPTING OUT
You may exercise certain preferences with respect to our use of your Personal Information, obtain access to the Personal Information that we hold about you, or request revisions to or deletion of that information.
You may generally withdraw your consent to our use or disclosure of your Personal Information at any time, subject to legal and contractual restrictions; however, without such consent, we may be unable to provide you with certain services or benefits. For example, if you withdraw your consent for the use of your Personal Information for the purposes of earning points or other benefits under a Program, we will no longer be able to participate in that Program.
CHANGES AND UPDATES
Meathouse may revise this Privacy Commitment from time to time as our business evolves, in response to legal developments, as new technologies become available, or as we introduce new features, products or services.
When we make changes to this Privacy Commitment we will revise the “last updated” date at the top of the Commitment. You should check back here periodically to find out if any changes have been made. If we make substantial changes we will, as appropriate, prominently post these changes to our website or notify registered Customers directly.
If you disagree with any change to the Privacy Commitment, you may close your account and refrain from using our services, or in some cases, by opting out. Continuing to use our services, including our websites, after we post or communicate a change signifies that you consent to the revised terms of the Privacy Commitment.
On occasion, we may also identify new purposes for the collection or use of Personal Information, such as in connection with a new promotion or Program. We will describe such uses in separate notices or other communications.
CONTACT US
If you would like to opt-out of any uses of your Personal Information, obtain access, request correction or deletion, make a complaint, or generally have any questions or concerns about our Privacy Commitment, you may contact us at privacy@themeathouse.ca
Meathouse will consider all complaints, and will respond within 30 business days after receipt of written complaint. If the complaint is well-founded, Meathouse will take suitable measures to address the complaint.
